Phone Operation Guide

  •  Dialing:
    • On campus numbers can be dialed using their 5-digit extension (27XXX)
    • Other WSU campuses can be dialed using 5-digit dialing as well.
    • Local numbers are dialed with a 9 prefix (9-XXX-XXXX)
    • Long distance numbers are dialed as 9-1-Area Code-Number, you will be asked for an authorization code.
    • International Numbers are dialed as 9-011-Country Code-Number, you will be asked for an authorization code.
  • Voice Mail: Use the VoiceMail button on the phone, dial *97 from your phone or dial 372-7005 from another phone.
  • Call Forward: Press “cfwd” on your phone and dial the number to forward the phone to. While call forward is active press the “-cfwd” button to stop forwarding.
  • Transferring a call: While in a call press the “xfer” button on the phone, dial the number you wish to transfer to and press the “xfer” button again.
  • Transferring a call to WSUTC voicemail: While in a call press the “xfer” button on the phone, dial ** + the 5-digit extension for the person whose voicemail box you wish to transfer to and press the “xfer” button again.
  • Hold: To place the current call on hold press the hold button on the phone. To pick up a call on hold press the flashing light for the line the call is on.
  • Call Waiting: You can place the current call on hold and pick-up an incoming call by simply pressing the flashing light for the new call.
  • Do-not-disturb: You can press the “dnd” button on your phone to send all calls directly to voicemail. While do-not-disturb is active pressing “-dnd” will remove do-not-disturb.
Quick Links

Phone features and buttons:SPA9XX Phone

  1. Handset
  2. VoiceMail indicator lamp
  3. Main display
  4. Line buttons
  5. Feature buttons
  6. Directional button
  7. Dial Field
  8. VoiceMail button
  9. Hold button
  10. Setup button
  11. Mute button
  12. Volume adjustment
  13. Headset button
  14. Speaker-phone button

Lights and Feature buttons:

  • VoiceMail indicator lamp will be solid red when you have new voicemail and will flash red when the phone is ringing.
  • Line buttons indicate the following conditions:
    • Solid red – line is in use
    • Quickly flashing red – incoming call
    • Slowly flashing red – call on hold
    • Solid green – line not in use
    • Orange – problems/not in service
  • Feature buttons change based on the state of the phone pressing left and right on the directional button will sometimes access additional features.
  • Pressing down on the directional button will toggle the display between the main display and informational display.
  • The mute button will be solid red when mute is active.
  • The headset and speaker-phone buttons are solid green when active.