IT Continuance of Operation Plan

The ultimate goal of any Continuance of Operation Plan (COOP) is to ensure that an organization is capable of conducting its essential missions and functions under all threats and conditions. While the severity and consequences of an emergency cannot be predicted, effective contingency planning can minimize the impact on the University missions, personnel, and facilities.

The overall purpose of this IT Continuance Plan is to ensure the continuance of the IT essential functions under all conditions. The current changing threat environment and recent emergencies, including acts of nature, accidents, technological emergencies, and military or terrorist attack-related incidents, have increased the need for viable continuance capabilities and plans that enable organizations to continue essential functions in an all-hazards environment and across a spectrum of emergencies.

This IT COOP framework is a work in progress and includes a corrective action plan. It is being shared for informational purposes only.

If you have additional questions or concerns, please contact each department depending on your needs.

Computer Center –  |  509.372.7334
IAT –  |  509.372.7203
Copy & Mail Center –  |  509.372.7273

Statewide Broadband — A Collaborative Effort

In 2019, the Washington State Legislature enacted Second Substitute Senate Bill 5511, recognizing that broadband access is critical to the residents of Washington for health care, education, and essential services. It also recognized that broadband access enhances public health and safety, while providing economic opportunities. The bill directed three state agencies to work in collaboration to meet the goal of providing access to affordable broadband to all residents. Statewide Collaboration Fact Sheet

Washington state needs to understand coverage areas in our state so they know which areas to focus on. They need your help! Take the speed test below, then fill out the survey with your speed test information. They’ll use this to map speeds statewide.


There are various reason you might choose to temporarily migrate your course to a virtual course space.  Campus might be officially closed due to weather, unsafe campus site condition, civil unrest, or health concerns.  Your college, department, or you as an instructor can also decide that its in the best interest of your students to not meet in your normal class location.  In these situations, WSU’s learning management system can be used to “go virtual”. Many of you are familiar with our current LMS.  WSU currently uses Canvas as our primary Learning Management System.  A great number of you use the platform to some extent in your onsite and hybrid courses. Most of you are familiar with WSU’s video conferencing platform: Zoom.  Be it department meetings you attend in your office or more formal AMS delivered classes and seminars, these all use Zoom as their backbone. What a great many of you do not realize is that Zoom also baked into Canvas and you can easily use the two together to deliver a quality educational experience.


Things you will need to effectively teach online and work from home

  • A quiet location to lecture from with adequate lighting
  • A reliable and stable network connection
  • A computer with speakers
  • A web camera with a microphone.
  • This can be enhanced with a standalone microphone or a “gaming” style headset with a boom mic
  • Valid WSU network log in credentials
  • Access to the WSU LMS (Canvas)



Below you will find a series of short introductory videos on how to get started teaching completely online using our existing LMS.  These are not intended for advanced users.  They are the minimum you’ll need to know to get started.

If you’re new to the LMS, start at the beginning.  If you have a handle on using Canvas and just want to learn how to use Zoom within Canvas,  start in the Zoom section.



Intro to Continuing Classroom Operations

Knowledge Base Self-Help: Panopto


Zoom  Usage

The Zoom tool in Canvas

Scheduling a zoom meeting, launching the meeting, and watching the recording

Using the Zoom client

Security Features



In the event of an incident that causes a closure, WSUTC Electronic and Information Technology Services staff will remain working.  We may not be in the office; but, we will continue to provide organized support for our users.  Our normal contact chains will remain open and any additional changes to our contact and response structure will be posted on this series of incident response web pages. If you wish to talk with one of us about an LMS issue or need help migrating to a virtual environment, we will be here to assist!

To create a trouble ticket in our system, simply send an email detailing your issue to:

To speak with one of us directly please call 509.372-7203.  If no one answers please leave a detailed voice mail with your contact phone number and we will get back to you as soon as possible.

If our campus infrastructure is down and you temporarily cannot get ahold of a Tri-Cities IT staff, all LMS support can be done by any WSU campus’ LMS support personnel.   You can reach Pullman at 509.335-HELP(4357) or by sending an email to


Limitations of off-site and emergency support

Your personal electronics, networking (including WI-FI), and IPS my cause limitations to the usability of the LMS and the functionality of teaching virtually.

WSU IT staff cannot support computers and equipment not owned by WSU.  Unfortunately, we are not allowed to and cannot diagnose, work on, nor remote into a non WSU device.  You may use Canvas and Zoom from any device; however, the support and operation of your personal electronic device is your responsibility.  Please feel free to contact us if you have an issue, however, if we cannot find a fault in our systems we may be unable to help you.

Additionally, WSU IT employees cannot support nor assist in the support of your home network, services supplied by you Internet Service Provider, nor any other intermediaries between you and our systems.

VPN Instructions

WSU Tri-Cities VPN
(Needed for access to WSUTC shares \\alpha\shares and RDP connections)

WSU Pullman VPN – Windows
WSU Pullman VPN – Mac
(Needed for access to WSU network shares or cleared resources)


Remote Desktop Instructions

Faculty and Staff Work Computers: Instructions

Students Remote Lab Access: Instructions


Lab Software Access Personal Devices


Matlab webaccess portal:



Adobe Creative Cloud:
Login using myWSU login credentials


Phone & Voicemail Access

Phone Forwarding:

Voicemail Access:

Phone Forwarding via Web:

Remote Phone Access:

**update** Current hours for the Copy Center during the Covid-19 shutdown are 9-Noon. As packages come in you will be notified via email that packages have been received and to schedule a time for pick up. Please be aware the exterior shipping & receiving doors have been locked in accordance to campus mandates, however, we have moved our doorbell outside to left of the exterior doors. Once rung please allow ample time for response and the door will be opened for you. Keep in mind, this is for package/mail pickup & dropoff ONLY. The campus is still considered shutdown for all other activities, and you will be asked to vacate premises when package/mail pickup & dropoff is complete.

The Copy & Mail Center will operate as follows depending on campus health & safety concerns. If faculty and staff are allowed on campus printing/copying services will continue as normal. If non-essential employees are asked to stay off campus, print/copy services will continue but possibly at reduced capacity and only if necessary.

Packages and deliveries will be accepted for check in and be held (if needed) in a secure area until the situation has alleviated. Depending on health & safety circumstances on & off campus deliveries may not occur. Notice will be provided if deliveries are canceled.

If you have any questions please contact us via phone: 372.7273 or email: