Cougar Tracks Tourism & Hospitality Service Excellence Workshop

This immersive, in-person workshop is tailored for service professionals in hospitality, tourism, and customer-facing roles who want to master the skills that drive guest satisfaction, increase business success, and create unforgettable experiences. Learn from local industry leaders through hands-on activities, real-world case studies, and interactive discussions that will transform the way you engage with guests.

Perfect for hotel, attraction, winery, retail and restaurant staff and tourism professionals representing service-driven businesses looking to elevate their hospitality standards and set themselves apart.

This workshop is sponsored by Visit Tri-Cities and Battelle.

Powerful Learning Objectives

Turn Every Guest into a Loyal Advocate

Learn how to create personalized guest experiences that build lasting relationships, encourage repeat business, and boost word-of-mouth referrals.

Handle Difficult Situations with Confidence

Master proactive communication and problem-solving techniques to resolve challenges quickly and professionally, ensuring guests leave with a positive impression.

Leverage Local Tourism to Enhance Guest Experiences

Gain Master Concierge Tourism Training with in-depth knowledge of Tri-Cities’ attractions, venues, and events and Visit Tri-Cities services to provide tailored recommendations that elevate guest satisfaction.

Drive Business Growth Through Service Excellence

Discover how exceptional service directly impacts revenue, from increased customer retention to enhanced brand reputation in the hospitality industry.