Whether you’re an individual student seeking professional growth, an organizational leader aiming to upskill your team, or a small business looking for HR onboarding solutions, Cougar Tracks at WSU Tri-Cities is your trusted partner in continuing education and workforce training.
- Expert-led instruction: Learn from experienced professionals and industry leaders.
- Flexible learning options: Choose from in-person workshops, online courses, or hybrid formats.
- Customizable courses: Create training and onboarding courses that fit your organization or industry.
- Community impact: Strengthen your career and contribute to the growth of the Tri-Cities region.
- Lifelong learning: From beginner to advanced levels, our courses are designed to grow with you.
- Expert-led instruction: Learn from experienced professionals and industry leaders.
- Flexible learning options: Choose from in-person workshops, online courses, or hybrid formats.
- Customizable courses: Create training and onboarding courses that fit your organization or industry.
- Community impact: Strengthen your career and contribute to the growth of the Tri-Cities region.
- Lifelong learning: From beginner to advanced levels, our courses are designed to grow with you.
Upcoming workshops & courses
Manufacturing Manager Coaching Series: The Essential Blueprint for High-Impact Leaders
October 29, November 5, November 12, and November 19.
8 a.m. – 12:00 p.m.
10808 E Sprague Avenue, Spokane WA
The Manager Coaching Series delivers a results-driven blueprint for leadership success. Across four half-day workshops, managers learn how to build trust and accountability, lead performance and change with confidence, attract and retain top talent, and communicate with clarity and influence. Designed for immediate workplace impact, the series equips leaders with practical tools to strengthen performance, boost engagement, and drive measurable business results.
Manufacturing Manager Coaching Series
The Manager Coaching Series delivers a results-driven blueprint for leadership success. Across four half-day workshops, managers learn how to build trust and accountability, lead performance and change with confidence, attract and retain top talent, and communicate with clarity and influence. Designed for immediate workplace impact, the series equips leaders with practical tools to strengthen performance, boost engagement, and drive measurable business results.
Online on-demand courses
Viticulture & Enology programs
Don’t see what you’re looking for? Contact m.hrycauknassif@wsu.edu
Cougar Tracks Success Stories
“We found Cougar Tracks to be a valuable tool to educate our enterprise management team on accounting practices while fostering a strong sense of team at the same time. 16 members of our management team went through the Understanding Business Costs certificate program together. Some are adept at accounting practices, including two CPAs, while others have a basic understanding. Everyone on our team benefited from the coursework and related discussions, and our enterprise is all the better for it. We felt so strongly about the value we received that we had three of our managers enroll in an additional course to invest in their growth and add value to our team. We highly recommend Cougar Tracks and will leverage this training tool in the future!”
Michael Novakovich, President & CEO, Columbia Ability Alliance
“Being part of Cultivating Service Excellence really helped me improve how I communicate, especially when it comes to handling tough conversations with my coworkers. I learned how to adjust the way I communicate to better connect with both customers and teammates, which has made a big difference. I also picked up skills like answering the phone in a professional way and making sure every customer who comes into the store feels supported. One of the biggest takeaways for me was realizing how much my attitude affects everyone around me, even during a simple phone call.”
“I grew up in foster care and then went into years of experiencing incarceration and addiction. The Cultivating Service Excellence class taught me skills that no one ever taught me.”
Grace Collective team members
“Being part of Cultivating Service Excellence really helped me improve how I communicate, especially when it comes to handling tough conversations with my coworkers. I learned how to adjust the way I communicate to better connect with both customers and teammates, which has made a big difference. I also picked up skills like answering the phone in a professional way and making sure every customer who comes into the store feels supported. One of the biggest takeaways for me was realizing how much my attitude affects everyone around me, even during a simple phone call.”
“I grew up in foster care and then went into years of experiencing incarceration and addiction. The Cultivating Service Excellence class taught me skills that no one ever taught me.”
Grace Collective team members
“We found Cougar Tracks to be a valuable tool to educate our enterprise management team on accounting practices while fostering a strong sense of team at the same time. 16 members of our management team went through the Understanding Business Costs certificate program together. Some are adept at accounting practices, including two CPAs, while others have a basic understanding. Everyone on our team benefited from the coursework and related discussions, and our enterprise is all the better for it. We felt so strongly about the value we received that we had three of our managers enroll in an additional course to invest in their growth and add value to our team. We highly recommend Cougar Tracks and will leverage this training tool in the future!”
Michael Novakovich, President & CEO, Columbia Ability Alliance
Scholarship opportunities
Cougar Tracks is proud to partner with the Richland Chamber of Commerce to make education accessible and affordable. Applications are processed on a first come, first-served basis; funds are limited and will be awarded until fully utilized; applications received after the funding cycle closes will be informed via email and encouraged to reapply in the next funding cycle.
Sign up for the Cougar Tracks newsletter to stay informed about program and scholarship updates.
Richland Chamber of Commerce members can take advantage of the Business Boost Grant for full cost reimbursement towards Cougar Tracks programs.
Cougar Tracks Team
