Cultivating Service Excellence
This course is designed to equip employees, from every industry, with the skills and knowledge necessary to provide exceptional service to all with whom they interact. These modules cover a range of topics and techniques that will enable employees to deliver a high level of satisfaction and build strong relationships that impact the culture and success of the organization.
Module 1 | Developing Extraordinary Service Skills
An organization’s success and the level of satisfaction depends on the service skills expressed in every interaction, whether with coworkers, customers, visitors, patients, or vendors … you get the picture! Effective communication skills remain an important key to that success. This module focuses on the importance of assessing your own communication skills and strengthening these skills, emphasizing active listening, delivering clear and concise communication, and deepening relationships.
Module 2 | Demonstrating Extraordinary Service Skills
An organization’s success and the level of satisfaction depends on the service skills expressed in every interaction, whether with coworkers, customers, visitors, patients, or vendors … you get the picture! Effective communication skills remain an important key to that success. This module focuses on the importance of assessing your own communication skills and strengthening these skills, emphasizing active listening, delivering clear and concise communication, and deepening relationships.
Module 3 | Professionalism & Personal Accountability
This module emphasizes continuous preparation and skill development, personal accountability, and the importance of feedback from customers, coworkers, and supervisors.
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