Support Services in the time of COVID-19

COVID-19 has brought many challenges for students as they are learning to navigate their new educational experience. Support services at WSU Tri-Cities is here to provide supports, guidance, and resources to help students adjust.  We want to help students maintain a balanced lifestyle while also providing the most up to date information and health tips to help maintain a safe and healthy campus life.

Food Resources

Cougar Cupboard: WSU Tri-Cities Food Bank

Local Food Banks: 2nd Harvest Community Food Banks

SNAP Benefits: Washington State Supplemental Food Benefit Program

State Food Assistance Program: Food Assistance Program for Immigrants

Prison Scholar Fund: Food Assistance for Formerly Incarcerated

Cougar Cupboard, Food Bank

Financial Resources

Student Financial Services: Financial Aid at WSU Tri-Cities

Student Emergency Hardship Fund: CARES Act and Emergency Funding for Students

Unemployment Assistance:  Assistance for Workers and Businesses

Mortgage Assistance: Help and Assistance for Washington Homeowners

Passport Program: Assists Students Who are Homeless or Formerly in Foster Care

Housing Resources

Brelsford Vineyards: On Campus Apartments for Students

Benton Franklin Housing Resource Center: Emergency Housing Assistance Program

Homeless Shelters: List of Local Homeless Shelters

Student Emergency Hardship Fund: Funding from WSU Tri-Cities to Help Students in Crisis, this includes CARES Act funding

Free-weight exercise among many opportunities available in the newly expanded WSU Tri-Cities’ fitness facility

Health and Wellness

Mental Health Counseling Free Mental Health Counseling for Students

Access Services: Classroom Accommodations for Students with Document disABILITIES

National Suicide Prevention Lifeline: 1-800-273-TALK (8255) for English, 1-888-628-9454 for Spanish

National Domestic Violence Hotline: 1-800-799-7233 or text LOVEIS to 22522

Veteran’s Crisis Line: 1-800-273-TALK (8255) or Crisis Chat or text: 8388255

Academic Resources

Academic advisors are available virtually to assist students. Schedule an appointment today at navigate.wsu.edu. You will need your WSU credentials to log in.

For other inquiries, you may email tricities.advising@wsu.edu or visit the virtual advising help desk.

If you are unfamiliar with Blackboard Learn, it is a virtual classroom where students and instructors interact and share information. To access Blackboard Learn, visit learn.wsu.edu. Your courses will be listed when you log in.

Learn how to “go to class”, connect to live Zoom lectures and meetings, find the course syllabus, assignment drop box, gradebook, and recordings, and more:
Blackboard Learn Tutorial video

There is a sample course to practice on:
Access the course at learn.wsu.edu
Select “Non-WSU sign-in Here” and log in with:
Username: wsustudent
Password: wsustudent

Contact WSU Tri-Cities Computer Center: tricities.tchelp@wsu.edu  |  509-372-7334
Contact Integrated Academic Technology (IAT): tricities.iat@wsu.edu  |  509-372-7203

Please use the login information below to register for your CH2M tutoring session. You can also request a tutor if the times stated below do not fit your schedule.

CH2M Tutoring hours are typically between 10 am and 4 pm. Should you need assistance after 4 pm, or on a subject that we do not offer, you can take advantage of our online E-Tutoring Services.

The library has many resources available to support students during distant and virtual learning. Learn more how the library may assist you in your academic studies.

Phone: 509-372-7430
Email: tricities.library@wsu.edu
Assistance with your questions 6 days/week, Mon-Fri 11 a.m. – 7 p.m. and Sat Noon-3pm.

The WSU Tri-Cities Writing Center is a free, drop-in, peer tutoring service and academic resource available to all students, of any discipline, during any phase of the writing process.

As a positive, encouraging learning community, the Writing Center is designed to support students as they clarify an assignment, develop writing skills and articulate their ideas.  From research papers to resumes and creative narratives to lab reports, our goal is to help students develop their voice and become better writers in a collaborative environment.

You are always welcome in the Writing Center.

Technology Resources

Zoom

To activate your Zoom account, follow these steps to get started with Zoom and to ensure your name is shown when you participate in a Zoom session:

  1. Visit https://wsu.zoom.us/
  2. Choose Sign In
  3. Enter your WSU credentials to activate and configure your account

You’ve now activated your account and your name will appear when you join a Zoom session.

Zoom for Student-Initiated Meetings
Use Zoom to meet up with classmates for study sessions, group projects, and informal check-ins.

Visit Videoconferencing Services to learn more about Zoom.

Contact WSU Tri-Cities Computer Center: tricities.tchelp@wsu.edu  |  509-372-7334
Contact Integrated Academic Technology (IAT): tricities.iat@wsu.edu  |  509-372-7203

Panapto

Panopto is an application that allows users to create and share video.

IT Support

The ultimate goal of any Continuance of Operation Plan (COOP) is to ensure that an organization is capable of conducting its essential missions and functions under all threats and conditions. While the severity and consequences of an emergency cannot be predicted, effective contingency planning can minimize the impact on the University missions, personnel, and facilities.

The overall purpose of this IT Continuance Plan is to ensure the continuance of the IT essential functions under all conditions. The current changing threat environment and recent emergencies, including acts of nature, accidents, technological emergencies, and military or terrorist attack-related incidents, have increased the need for viable continuance capabilities and plans that enable organizations to continue essential functions in an all-hazards environment and across a spectrum of emergencies.

This IT COOP framework is a work in progress and includes a corrective action plan. It is being shared for informational purposes only.

If you have additional questions or concerns, please contact each department depending on your needs.

Computer Center – tricities.tchelp@wsu.edu  |  509.372.7334
IAT – tricities.iat@wsu.edu  |  509.372.7203
Copy & Mail Center – tricities.copyctr@wsu.edu  |  509.372.7273

Blackboard

If you are unfamiliar with Blackboard Learn, it is a virtual classroom where students and instructors interact and share information. To access Blackboard Learn, visit learn.wsu.edu. Your courses will be listed when you log in.

Learn how to “go to class”, connect to live Zoom lectures and meetings, find the course syllabus, assignment drop box, gradebook, and recordings, and more:
Blackboard Learn Tutorial video

There is a sample course to practice on:
Access the course at learn.wsu.edu
Select “Non-WSU sign-in Here” and log in with:
Username: wsustudent
Password: wsustudent

Contact Integrated Academic Technology (IAT): tricities.iat@wsu.edu  |  509-372-7203