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DTSTART;TZID=America/Los_Angeles:20250513T090000
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DTSTAMP:20260427T161900
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UID:119986-1747126800-1747152000@tricities.wsu.edu
SUMMARY:Cougar Tracks Tourism & Hospitality Service Excellence Workshop
DESCRIPTION:[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”1/2″][vc_column_text css=””]This immersive\, in-person workshop is tailored for service professionals in hospitality\, tourism\, and customer-facing roles who want to master the skills that drive guest satisfaction\, increase business success\, and create unforgettable experiences. Learn from local industry leaders through hands-on activities\, real-world case studies\, and interactive discussions that will transform the way you engage with guests.[/vc_column_text][vc_column_text css=””]Perfect for hotel\, attraction\, winery\, retail and restaurant staff and tourism professionals representing service-driven businesses looking to elevate their hospitality standards and set themselves apart.[/vc_column_text][vc_empty_space][/vc_column][vc_column width=”1/2″] \n\nDate: May 13\, 2025\nTime: 9 a.m. – 11 a.m. or 2 p.m. – 4 p.m.\nLocation: HAPO Center\nFormat: Interactive\, In-Person\nFacilitator: Visit Tri-Cities Excellence in Service Award Recipient\nCost: Free!\n\n[/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column]Register for the Tourism & Hospitality Service Excellence Workshop[/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_separator type=”normal”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”1/2″][vc_single_image image=”119992″ img_size=”medium” alignment=”center” css=”” qode_css_animation=””][/vc_column][vc_column width=”1/2″][vc_empty_space][vc_empty_space][vc_single_image image=”119993″ img_size=”medium” alignment=”center” css=”” qode_css_animation=””][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nThis workshop is sponsored by Visit Tri-Cities and Battelle. \n[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_separator type=”normal”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nPowerful Learning Objectives\n[/vc_column_text][vc_separator type=”small” position=”left” color=”#a60f2d” thickness=”10″ up=”5″ down=”5″][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nTurn Every Guest into a Loyal Advocate\n[/vc_column_text][vc_column_text css=””]Learn how to create personalized guest experiences that build lasting relationships\, encourage repeat business\, and boost word-of-mouth referrals.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nHandle Difficult Situations with Confidence\n[/vc_column_text][vc_column_text css=””]Master proactive communication and problem-solving techniques to resolve challenges quickly and professionally\, ensuring guests leave with a positive impression.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nLeverage Local Tourism to Enhance Guest Experiences\n[/vc_column_text][vc_column_text css=””]Gain Master Concierge Tourism Training with in-depth knowledge of Tri-Cities’ attractions\, venues\, and events and Visit Tri-Cities services to provide tailored recommendations that elevate guest satisfaction.[/vc_column_text][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””] \nDrive Business Growth Through Service Excellence\n[/vc_column_text][vc_column_text css=””]Discover how exceptional service directly impacts revenue\, from increased customer retention to enhanced brand reputation in the hospitality industry.[/vc_column_text][/vc_column][/vc_row]
URL:https://tricities.wsu.edu/event/cougar-tourism-hospitality-service-excellence-workshop/
LOCATION:HAPO Center\, 6600 Burden Blvd.\, Pasco\, 99301\, United States
CATEGORIES:Calendar,Professional Development
ATTACH;FMTTYPE=image/jpeg:https://tricities.wsu.edu/wp-content/uploads/Bookwalter-Winery-1-scaled.jpg
ORGANIZER;CN="Cougar Tracks":MAILTO:m.hrycauknassif@wsu.edu
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