Exam Proctoring FAQs

Frequently Asked Questions

The exam proctoring staff provide a confidential, quiet space for students to take their exams. The Proctoring Center is available to non-WSU students and students on the WSU Global Campus.

The Proctoring Center is open Monday through Friday, 9 a.m. to 5 p.m. and you must make an appointment to take your exam. Contact us at testingcenter@tricity.wsu.edu to schedule a time.

Is there a fee for exam proctoring?

Yes. The fee for proctoring exams is $25 per exam and applies to students taking courses through WSU Global Campus and non-WSU students. The fee must be paid prior to taking the exam and proof of payment provided to the exam proctor on exam date.

This fee does NOT apply to WSU Tri-Cities on-campus students and students registered with the Office of Disability Services.

Where do I pay the exam fee?

You will pay at the cashier’s window, Elson S. Floyd Building, Room 269A. The Proctoring Center does not accept payment. If you will be taking multiple exams, you can pay for more than one exam at a time, but please request a separate receipt for each exam. Payment is accepted by cash, check, debit card, or VISA/MasterCard. Online payments are not accepted.

Please note that the cashier’s and the Proctoring Center hours are not the same. The cashier’s business hours are posted at tricities.wsu.edu/studentaccounts.

Do I need to make an appointment to take an exam?

Yes. You can make an appointment by emailing testingcenter@tricity.wsu.edu or calling 509-372-7191. Exams are only scheduled during the Proctoring Center’s regular hours of Monday through Friday, 9 a.m. to 5 p.m.

Please make sure your appointment time is early enough so that you will be able to finish your exam before the Proctoring Center closes. Bring your photo ID and your fees paid receipt.

What information will I need to complete the Exam Request Form?

Proctor Company Name: WSU Tri-Cities
Proctor Department:  Exam Proctoring
Proctor Street Address: 2710 Crimson Way, Richland, WA 99354-1671
Proctor Phone: 509-372-7191
Proctor Email: testingcenter@tricity.wsu.edu

How do I contact the Global Campus?

WSU Global Campus
Engineering Laboratory Bldg., Room 101
P.O. Box 642761
Pullman, WA 99164-2761
1-800-222-4978
1-509-335-0827

When will WSU Global Campus submit the exam to the Proctoring Center?

Please allow two weeks for exam delivery to the Proctoring Center. You can check in the Proctored Exams pagelet for the status of your request.

Will WSU Global Campus notify me when my request for a proctored exam is received?

Yes. You will receive confirmation in your Proctored Exam pagelet indicating they have received your request and when it was sent to the Proctoring Center.

Will the Proctoring Center notify me when my exam is received?

No. To confirm your exam has been received, please contact the Proctoring Center at testing@tricity.wsu.edu.

Can I request more than one exam through the WSU Global Campus?

Yes. You can request all your exams early in the semester. Likewise, you can pay for all your exams at the same time and request a separate receipt for each exam.

How do I request a proctored exam as a WSU Tri-Cities student?

Generally, WSU Tri-Cities on-campus students are expected to take exams in the classroom. If you missed an exam and need to use the Proctoring Center, only your instructor can request this service. The instructor is required to complete a Proctor Request Form and state the reason for needing proctoring services.

You will be required to take the exam during the scheduled proctoring hours. Proctoring hours are not extended for completion of an exam.

As a WSU Tri-Cities instructor, how do I request proctoring services for a student who missed an exam? When can I pick up the completed exam?

Generally, students are expected to take their exams in the classroom. However, if the student has a valid reason for missing an exam, you can submit a Proctor Request Form and state the reason for needing proctoring services. The form and exam are due 24 hours in advance of the exam due date.

Please note that students are required to take the exam during the proctoring scheduled hours and completed exams must be picked up during proctoring hours

I'm not a WSU student. Can my exam still be proctored?

Yes. Your school should send the exam and related exam information and instructions to testingcenter@tricity.wsu.edu or mail to WSU Tri-Cities, Proctoring Center, 2710 Crimson Way, Richland, WA 99354-1671.

If your school requires a paper-based exam to be scanned and the original returned by U.S. Mail, you will need to provide a 9×12 stamped envelope.

Remember to pay for the exam in advance at the Cashier’s Office in the Elson S. Floyd Building West 269A. The Proctoring Center does not accept payments.

When are completed exams mailed out?

Paper-based exams are mailed out the next business day following the exam. Exams to be scanned are normally sent the same day of the exam.

Plan your arrival to allow enough time to check-in, complete the exam, and check-out before closing time. Proctoring hours are not extended for completion of an exam. Add an extra 15 minutes to your arrival time if the completed exam has to be scanned to your school.

Failure to do so may delay exam submittal until the following business day or week.

Can I mail my completed exam?

No. Only the exam proctor can mail the completed exam. Please bring a stamped envelope if your completed exam is to be returned by U.S. Mail.

When am I required to take an exam in order to meet exam deadlines?

You should time your exam to be in the instructor’s hands by the course’s posted deadline as indicated on your syllabus or as advised by your instructor. It is your responsibility to know the deadline and to plan to take your exam accordingly.

Can I use my own laptop?

No. Unless it is specified in the exam instructions, you are not allowed to use your own laptop. Computers are available at the Proctoring Center and are available on a first-come, first-served basis. Please keep this in mind during mid-terms and finals.

What items can I keep with me during the exam?

Only the materials specified in the exam instructions. Cell phones, purses, backpacks, hats, personal laptops, other electronic devices, and notebooks must be kept out of the testing area.

Can I leave the testing area during the exam?

No. Please arrange for the restroom and other personal matters prior to the exam. The exam is
considered complete if you leave the testing area.

As a WSU Tri-Cities student, who do I contact about special accommodations due to a disability?

You must be registered with the Office of Disability Services and staff will notify your instructor and the exam proctor of your needs for proctored exams. Your instructor will forward the exam to the Proctoring Center with information about when you must take the exam.

If you need additional information regarding the services provided by the Disability Services Office, please contact the Disability Services Coordinator at gabriella.corona@tricity.wsu.edu or call 509-372-7352 or 1-800-833-6388.

Where is the Proctoring Center located?

The Proctoring Center is located in the Consolidated Information Center (CIC) in the Library, Room 101M.

Andrea Steinshouer
Andrea SteinshouerProgram Coordinator, Exam Proctoring CenterCIC Library 101M509-372-7191
Kathy Harper
Kathy HarperFiscal Specialist/CashierFloyd 269B509-372-7498