Exam Proctoring
class=”row side-right gutter pad-top”>

Click here to download a pdf file of the FAQs

  1. Is there a fee for exam proctoring?
  2. Where do I pay the exam fee?
  3. Do I need an appointment to take an exam?
  4. How do I request a proctored exam as a WSU Online student?
  5. What information will I need to complete the “Proctor Nomination/Exam Request Form”?
  6. When will the WSU Online office submit the exam to the exam proctor?
  7. Will WSU Online notify me when my request for a proctored exam has been received?
  8. Will the exam proctoring office notify me when they receive my exam?
  9. Can I request more than one exam through WSU Online?
  10. How do I request a proctored exam as a WSU Richland campus student?
  11. As a WSU Tri-Cities instructor, how do I request proctoring services for a student who missed an exam? When can I pick up the completed exam?
  12. I am not a WSU student. Can exams from universities other than WSU be proctored?
  13. How long are exams kept on file?
  14. When are completed exams mailed out?
  15. Can I handle the actual return mailing of my exam?
  16. When am I required to take an exam in order to meet exam deadlines?
  17. How late in the day can I start my exam?
  18. Can I use my own laptop?
  19. What items can I keep with me during the exam?
  20. Can I leave the testing area during the exam?
  21. Who do I contact if I need special accommodations due to a disability?

1. Is there a fee for exam proctoring?

Yes. The fee for proctoring exams is $15 per exam and applies to students taking courses through WSU Online and Non-WSU students. Richland on-campus students registered with Disability Services do not pay a fee. The fee must be paid prior to taking the exam and proof of payment provided to the exam proctor at the time of exam.

2. Where do I pay the exam fee?

You will pay at the cashier window, East Building, Room 254 (between the Auditorium and the Commons). The exam proctoring office does not accept payment. If you will be taking multiple exams, you can pay for more than one exam at a time, but please request a separate receipt for each exam. Payment must be made by cash, check, debit card, or VISA/MasterCard. Online payments are not accepted. Please note that the cashier’s and proctoring hours are not the same. The cashier business hours are listed at www.tricity.wsu.edu/studentaccounts. As of April 22, the Student Accounts/Cashier’s office will only be open Monday through Friday from 1-5pm (except during finals weeks – their office will remain open during regular hours 8am-5pm).

3. Do I need an appointment to take an exam?

No. Appointments are not required or scheduled. Simply come in anytime during proctoring hours and bring photo ID and your exam fees paid receipt. To find out what the proctoring hours are, click on the calendar link on the proctoring webpage.

4. How do I request a proctored exam as a WSU Online student?

Follow the instructions for WSU Online Students as stated on the proctoring webpage. Basically, you will order your exam by logging in to Zzusis and then following the prompts in the Proctored Exams pagelet. Be sure to choose Nominate a New Proctor and complete the form for each exam. Your exam will not be sent to the exam proctor without completion of this form. You will receive notification message in your Proctored Exams pagelet stating the exam request was received and when it was sent to the exam proctor.

If you still have questions, call WSU Online at 1-800-222-4978 or send email to gcps@wsu.edu.

5. What information will I need to complete the “Proctor Nomination/Exam Request Form”?

Exam Proctor Name: Mona T. Ramos

Proctor Work Title: Exam Proctor

Proctor Company Name: WSU Tri-Cities

Proctor Street Address: 2710 Crimson Way, Richland, WA 99354

Proctor Phone: 509-372-7191

Proctor Email: mona.ramos@tricity.wsu.edu

6. When will the WSU Online office submit the exam to the exam proctor?

It could take up to two (2) weeks for exams to be processed and delivered to the exam proctor.

7. Will WSU Online notify me when my request for a proctored exam has been received?

Yes. WSU Online will send you a confirmation message stating your request for a proctored exam has been received. You will then need to log in to Zzusis to find out when it was processed and sent to the exam proctoring office.

8. Will the exam proctoring office notify me when they receive my exam?

No. To confirm the proctoring office has received your exam, you will need to contact the exam proctor by email (addresses listed above). Exam proctors are in the office only during proctoring days and hours. However, emails are checked on a daily basis thus ensuring a prompt reply to your questions.

9. Can I request more than one exam through WSU Online?

Yes. You can request all your exams early in the semester. Likewise, you can pay for all your exams at the same time but please request a separate receipt for each exam.

10. How do I request a proctored exam as a WSU Richland on-campus student?

Generally WSU Tri-Cities on-campus students are not eligible to receive proctoring services. However, it can be allowed on an exception basis but must be pre-approved by the Office of Academic Affairs. Your instructor must submit a written request for exception and explain the circumstances.

11. As a WSU Tri-Cities instructor, how do I request proctoring services for a student who missed an exam? When can I pick up the completed exam?

If you are unable to proctor an exam, you must obtain pre-approval from the Office of Academic Affairs by sending an email explaining the circumstances. Once approved, you must complete the proctor request form and forward the form and exam to the exam proctor twenty four (24) hours in advance of the exam due date.

For exam security and staffing reasons, completed exams must be picked up during regular proctoring hours.

12. I am not a WSU student. Can exams from other universities be proctored?

Yes. Your school should send the exam and related exam information and instructions to mona.ramos@tricity.wsu.edu or mail to WSU Tri-Cities, attn: Mona T. Ramos, Exam Proctor, 2710 Crimson Way, Richland, WA 99354-1671. If your school requires return of the original exam, you will need to provide the exam proctor with a stamped, addressed envelope.

13. How long are exams kept on file?

Your exam will be kept on file until you are ready to take the exam or until it has reached the expiration date. This may be from 6 to 12 months depending on the school/instructor.

14. When are completed exams mailed out?

Paper-based exams are mailed out the next business day following the exam. Exams to be scanned or faxed are sent the same day of exam when correct email address and/or phone numbers are provided. To ensure your exam is scanned/faxed on the same day of exam, please arrive thirty (30) minutes early. Otherwise it will go out the next proctoring day.

15. Can I handle the actual return mailing of my exam?

No. Only the proctor can handle the actual “mailing” of the completed exam. If your school requires the original exam be returned, you are responsible for providing exam proctoring with a stamped, addressed envelope.

16. When am I required to take an exam in order to meet exam deadlines?

You should time your exam to be in the instructor’s hands by the course’s posted deadline as indicated on your syllabus or as advised by your instructor. It is your responsibility to know the deadline and plan taking your exam accordingly. Allow an additional two to four business days in the case of courier delivery or up to 5 days for US mail delivery.

17. How late in the day can I start my exam?

Proctoring hours vary. Plan ahead, check the proctoring calendar on the proctoring webpage and allow enough time to complete the exam within the proctoring scheduled hours. Regular proctoring hours cannot be extended for the completion of an exam. For example, if the proctoring office closes at 6 p.m. and your exam is an hour long, you must check in no later than 4:30 p.m. to allow for completion of pre-exam paperwork, checking out, and scanning the exam if required.

18. Can I use my own laptop?

No unless specified differently in the exam instructions. In most cases you are not allowed to provide the computer for your exam. Computers are available at the testing center and are available on a first come first serve basis. You must, however, provide your own pencil/pen/paper.

19. What items can I keep with me during the exam?

Only the materials required for the exam. Purses, backpacks, hats, cell phones, personal laptops, other electronic devices, and notebooks must be kept out of the testing area.

20. Can I leave the testing area during the exam?

No. Please arrange for the restroom and other personal matters prior to the exam. The exam is considered complete if you leave the testing area.

21. Who do I contact if I need special accommodations due to a disability?

You must be registered with the Disability Services Office. The Disability Services Office will notify your instructor and the exam proctor of your needs for proctored exams. Your instructor will forward the exam to the proctoring office. Then you simply come in during the approved proctoring hours and bring photo ID. You do not pay the exam fee.

If you need additional information regarding the services provided by the Disability Services Office, please contact ctijerina@tricity.wsu.edu or call 509-372-7352 or 1-800-833-6388.

Last Updated: January 14, 2015

Proctoring contact

Mona Ramos

Mona Ramos
509-372-7191
mona.ramos@tricity.wsu.edu

 

WSU ONLINE ADDRESS:

Global Campus
Engineering Laboratory Bldg
Room 101
PO Box 642761
Pullman, WA 99164-2761

1-800-222-4978
1-509-335-0827
1-509-335-3671
gcps@wsu.edu